Start your Digital Transformation with Digital Maturity Assessment

Current challenges due to Covid-19 and work/study remotely is boosting Digital Transformation or DT faster than ever but as everybody follow the trends, having the right mindset, business ambition and focus with conscious decision is crucial to complete our understanding about DT.

I have learned that to have successful DT program, the commitment of all stakeholders is mandatory since DT is not about having cool buzzwords (some leaders do)or advance technical capability, but also what is it for customers, which business area to focus, strategy and execution, processes, mindset, people, organization and culture change, business operation and likely its a top-down approach.

In the Alice of the Wonderland story, if you don’t know where are going, any road will get you there or saying if you can’t measure, you can’t improve and achieve it. For our business, we need to know where business needs to go. Some questions we need to know on Digital Maturity Assessment:

• Where are you in your digital transformation journey? Do you have buy-in across the organization?
• What are the drivers of your digital transformation? Customer demands, innovative products, regulations, new markets, etc.?
• Are you ahead or behind the market in your digital transformation?
• Is your customer experience consistent across channels?
• What is your cloud strategy? What is driving that strategy? Cost, Flexibility, Delivery velocity, etc?
• How do you measure the usage and success of exposed services?

As an example below from DeLoitte is to setup the DT level of ambition.

There are many DMM approach can be found in the internet for your reference and they came with different terms of maturity model and maturity level.

1. Digital maturity model project from TMForum
2. Deloitte Digital maturity model
3. Digital Quotient by Mckinsey
4. Forrester’s Digital Maturity Model 4.0
5. Digital Acceleration Index from BCG
6. Gartner Digital Business Maturity Model
7. Digital Maturity test from digital leadership
8. The EY Digital Readiness Assessment
9. Digital Systems maturity model
10. IDC’s maturity model
11. Open Digital Maturity Model

The result of DMA can be shown as below example based on surveys and interviews.

Example from Ericsson model

So Digital maturity is an assessment framework that enables leaders to determine where their organizations are in digital transformation journey and a good indicator of whether an organization has the ability to adapt and thrive or decline in the rapidly evolving digital landscape. Based on this information leaders can set short-term and long-term goals to move forward based on business focus.